Refund Policy

Refund & Cancellation Policy

Clear, transparent guidelines for refunds and cancellations on the 49GIG platform.

Overview

This Refund and Cancellation Policy outlines the conditions under which clients may receive refunds and how project cancellations are handled on the 49GIG platform. We believe in fair, transparent practices that protect both clients and freelancers.

Refund Eligibility

Eligible for Refund

•Freelancer fails to deliver agreed-upon work
•Deliverables don't meet contract specifications
•Freelancer abandons the project
•Work contains plagiarism or copyright infringement

Not Eligible for Refund

•Client dissatisfaction based on subjective preferences
•Changes in project scope after contract signing
•Client's failure to provide necessary information
•Milestones already approved and paid

Cancellation Timeline

⏱️

Before Work Begins

Full refund of project funds (minus platform fees) within 5-7 business days

⚙️

After Work Begins

Completed milestones are non-refundable; in-progress ones evaluated partially; unstarted milestones may be refunded

⚖️

Dispute Resolution

Disputes resolved within 10-15 business days through our review process

Platform Service Fees

Generally Non-Refundable

Platform service fees are generally non-refundable once a project has commenced and contracts have been signed.

Exceptions

•Technical error or duplicate charge
•49GIG fails to match you with freelancer within agreed timeframe
•Freelancer unable to commence work after contract signing

Dispute Resolution Process

How to Initiate

You must initiate a dispute through the 49GIG platform within 14 days of the issue occurring.

Review Process

49GIG will review all evidence, communications, deliverables, and contract terms. Both parties have the opportunity to present their case.

For questions about refunds or cancellations, contact us at support@49gig.com

Last updated: January 6, 2026